Entrepreneur Journal
Journal
This week’s topic
of study was on customer service. Some thoughts on customer service. First,
appreciate your customers. They are your life blood, they provide a living for
you and your family. Gratitude is a very noble yet humbling attribute. If you
keep gratitude for your customers foremost in your mind you will probably treat
them very well at every interaction. Become prideful and selfish and you will
take your customers for granted. When you do this your customers can and
probably will sense a lack of gratitude and that they are unappreciated.
Second, live the golden rule. If you were a customer of your business, how
would you want to be treated? Put yourself in their shoes. Try to view your
company from their perspective. David Neeleman from JetBlue was able to put
himself in the customers position and “focus on what matters.” “Putting money in
the right places that really mattered to people,” is one way to make customers
feel like they matter. In the end, do your customers have “the (insert
company name here) experience? That something unique and special that makes
people proud to be your customers.
“$100 Challenge” Progress
This week I completed
the design and printing of the labels and posters for William’s Water. Because
of Halloween, I lost my youth sales force for a Saturday launch. We will start off
with some evening sales next week.
No comments:
Post a Comment